Refund policy

Refund & Return Policy

At Zenvy, we want you to be happy with your purchase. If your product arrives damaged or defective, we’re here to help.

1. 7-Day Return Policy

You can request a return within 7 days of receiving your order, but returns are accepted only if the product arrives damaged, defective, or faulty.

2. Eligible Returns

To qualify for a return:

* The product must be damaged, defective, or faulty upon delivery.
* You must contact us within 7 days of receiving your order.
* Please provide your order number and clear photos or a video showing the issue.
* The product should be kept with its original packaging, wherever possible.

3. Non-Returnable Items

We do not accept returns for:

* Products that have been used, damaged, or mishandled by the customer.
* Change of mind or incorrect expectations, unless required by applicable law.

4. How to Request a Return

To request a return, email us at zenvydeal@gmail.com with your order number and photos or a video of the damaged or defective product. Our team will review your request and guide you through the next steps.

5. Refunds

Once your return request is approved and the issue is verified, we will inform you about the refund or replacement process. Approved refunds will be processed to the original payment method where possible. Processing times may vary depending on your payment provider.

6. Contact Us

For return or refund assistance, contact:

Email: zenvydeal@gmail.com

We’re here to help make your shopping experience with Zenvy as smooth as possible.