Shipping policy
Shipping Policy
Last Updated: October 21, 2026
At Zenvy, we aim to deliver your orders safely and as quickly as possible.
1. Order Processing
Orders are processed after they are successfully placed and verified. Processing and dispatch may take 1–2 business days, depending on product availability and order verification.
You will be contacted if any additional information is required to process your order.
2. Shipping and Delivery Time
Estimated delivery time is 5–6 business days after dispatch, depending on your location and courier service.
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Any applicable shipping charges will be displayed at checkout before you place your order.
If free shipping is offered, the applicable offer and conditions will be displayed on our website.
4. Order Tracking
If tracking information is available, it will be shared with you once your order has been dispatched. Tracking updates may take some time to appear on the courier’s website.
5. Incorrect Address or Unsuccessful Delivery
Please ensure that your shipping address and contact number are correct when placing an order.
If delivery fails because the address is incorrect, the customer is unavailable, or the courier cannot reach the customer, delivery may be delayed or the parcel may be returned to the sender.
For Cash on Delivery (COD) orders, please keep the payment ready when the parcel arrives.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us with your order details so we can help check its status.
7. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days of receiving the order at the email address below. Please include your order number and clear photos or videos of the issue.
Please refer to our Refund and Return Policy for eligibility and further instructions.
8. Contact Us
For shipping-related questions, contact:
Store Name: Zenvy
Email: zenvydeal@gmail.com