Terms of service
Terms of Service
Last Updated: October 21, 2026
Welcome to Zenvy! These Terms of Service govern your use of our website and services. By visiting our website or placing an order, you agree to these terms.
1. General Conditions
Zenvy reserves the right to refuse service where permitted by applicable law. We may update our website, products, prices, or these terms from time to time.
2. Products and Descriptions
We make every effort to display product images, colours, features, and descriptions as accurately as possible. However, slight variations may occur due to screen settings or product batches.
Product availability may change without prior notice.
3. Pricing and Payment
All prices are displayed in Indian Rupees (INR), unless otherwise stated. Prices, discounts, and promotional offers may change without prior notice.
Available payment methods, including Cash on Delivery (COD), will be displayed at checkout. Orders may be subject to verification before dispatch.
4. Orders and Cancellations
Please ensure that your shipping address, phone number, and order details are correct before placing an order.
Zenvy reserves the right to cancel orders in cases such as product unavailability, incorrect information, suspected fraudulent activity, or circumstances that prevent fulfilment.
If payment has already been collected for a cancelled order, an applicable refund will be processed.
To request cancellation, contact us as soon as possible at zenvydeal@gmail.com. Cancellation may not be possible after an order has been dispatched.
5. Shipping and Delivery
Estimated delivery times are provided for guidance and may vary depending on your location, courier services, weather, and other circumstances.
Customers are responsible for providing an accurate shipping address and reachable contact number. Zenvy cannot guarantee delivery on a specific date unless explicitly confirmed.
6. Returns and Refunds
Customers may request a return or refund within 7 days of receiving the order if the product arrives damaged, defective, or faulty, subject to verification and applicable law.
To request assistance, email zenvydeal@gmail.com with your order number and clear photos or videos showing the issue.
Products damaged through misuse or mishandling by the customer may not qualify for a return or refund. Change-of-mind returns may not be accepted, except where required by applicable law.
For complete details, please refer to our Refund and Return Policy on our website.
7. User Responsibilities
By using our website, you agree to provide accurate information, use the website lawfully, and not attempt unauthorised access or engage in fraudulent activity.
8. Intellectual Property
Website content, branding, logos, text, and other materials may not be copied, reproduced, or used commercially without permission from the relevant rights holder.
9. Limitation of Liability
To the extent permitted by applicable law, Zenvy is not responsible for indirect losses arising from website use or delays caused by circumstances beyond our reasonable control. Nothing in these terms limits any rights or liabilities that cannot legally be excluded.
10. Privacy
Your personal information will be handled in accordance with our Privacy Policy. Please review that policy to understand how your information is collected, used, and protected.
11. Governing Law
These Terms of Service are governed by the applicable laws of India. Any disputes will be handled by the competent courts in accordance with applicable law.
12. Contact Information
For any questions about these Terms of Service, please contact us:
Store Name: Zenvy
Email: zenvydeal@gmail.com